As a DEA-registered distributor of controlled substances, DCS is required by federal regulations (21 CFR §1301.74) to maintain a comprehensive suspicious order monitoring system. To comply with this requirement, DCS requires all customers and clients who order or receive controlled substances to complete a "Know Your Customer" (KYC) form. DCS uses the information provided on the KYC form to help assess whether an order for a controlled substance is suspicious. Federal regulations define a suspicious order as one that includes, but is not limited to, an order of unusual size, an unusual frequency, or that deviates substantially from a normal pattern (21 USC §802(57)). KYC forms are required at onboarding and must also be completed during regular intervals thereafter. DCS may also request additional information to verify or clarify certain items that may arise during its due diligence process.

Any questions regarding know your customer or quality mandates can be sent to compliance@directcustomersolutions.com