Frequently Asked Questions

Direct Customer Solutions (DCS) is a strong supporter of the Federal 340B Drug Pricing Program. We are committed to the efforts of 340B covered entities and their associated contract pharmacies and partners to extend scarce federal resources as far as possible to reach more eligible patients and provide more comprehensive services to uninsured and underinsured patients.

340B covered entities are a core focus of our business. We understand your mission, the intricacies of 340B, the regulatory requirements, the importance of product access, accurate pricing and maintaining compliance. We place a high priority on customer service, and we are here to serve you. We continually strive to make your job easier and faster with less costs, so that you and your patients can benefit from the 340B program. DCS advocates for the 340B program to help ensure the programs ongoing success. We support all 340B covered entities, their business partners, the 340B Prime Vendor and the trade associations representing the interests of 340B.

Direct Customer Solutions is the new kid on the block in pharmaceutical distribution. We are not a traditional wholesaler. Instead, DCS is a third-party logistics company (3PL) that improves the quality, efficiency, and cost structure of the pharmaceutical supply chain. We are one of several other such companies in the industry today. However, the others rarely ship products to covered entities, hospitals, or pharmacies. Rather, they ship bulk products to wholesalers for redistribution to those end purchasers. Your covered entity may be receiving products today from a 3PL, but it happens behind the scenes so it may not be visible to you. 340B covered entities can benefit from the new DCS process by setting up an account on our website and directly ordering 340B products online, by phone, email or by using their TPA.

Recently, several manufacturers have announced partnerships with DCS for exclusive or limited distribution of their product(s). These manufacturers are embracing our unique ability to streamline and remove costs from their distribution process. Importantly, they also see our unique ability to provide more value for those 340B covered entities purchasing their products. These manufacturers understand the Direct Customer Solutions’ distribution process is the cutting edge of innovation in pharmaceutical distribution – innovation for them and innovation for you, their customers.

Because DCS is new to the distribution space and because of our new manufacturer partnerships, we have also received questions from covered entities about how our business operates and how we support 340B. We want you to know we fully support 340B and we fully support covered entities. Our distribution process simply creates additional value for 340B covered entities that the traditional wholesaler process can’t. It’s just the way our model works! We invite you to review our 340B FAQ’s and our 340B Learn More page to see how our new approach to distribution equals a better process, and how 340B covered entities can directly benefit by purchasing via DCS.

DCS works daily to ensure the continuing success of the 340B program. 340B is a core focus of our business too. In total, for DCS to be successful we need the 340B program be strong and vibrant. DCS simply has a more efficient distribution process than the traditional wholesale model. We invite you to review our distribution process and see if DCS is right for you and your 340B program. Please contact us if you would like more information.