Operational Efficiency

Direct Customer Solutions operates a cutting-edge, 230,000-square-foot facility, the first of its kind in the United States. Our multi-story high bay is outfitted with advanced robotic technology and vertically integrated storage, designed to minimize travel and reduce the risk of product loss or damage while maximizing throughput efficiency. Orders are typically shipped within 24-48 hours, with a 99.8% accuracy rate and 98.9% on-time fulfillment (OTIFF). New inventory is processed and ready for allocation within 24-48 hours of receipt, maintaining an impressive 99.6% accuracy rate.